基本信息

国家
インド
州
テランガーナ
城市
ハイデラバード
职位编号
42375
部门
Development

描述和要求

Position Summary:

The Birst Triage team is the bridge between customer support and Birst engineering. The role of this team is to confirm and triage Birst product issues. This involves analysis of the Birst logs, evaluation of the browser developer files, and reading the platform code to debug the issues. Once the issues have been confirmed and a root cause determined, we work with the engineering team to make sure they have all the details needed to supply the fix or the enhancement.

This position on the Birst Triage Team will supply the triaging of the issues related to the back end of the Birst product covering the connection, extraction and loading, and query handling.

The Birst Triage Team also works very closely with Infor product teams that deliver pre-built models and reports. This interaction includes assisting with best practices, performance optimization, and resolution of product issues that arise during content development.

A Day in The Life Typically Includes:

  • Daily team scrum meeting to discuss overall team updates, prioritize issues, and to collaborate by working on difficult issues as a team
  • Meetings with customer support to gather more details
  • Meeting with engineering teams for knowledge transfer and help on triaging issues
  • Searching through Birst artifacts like jiras, support tickets, and the Birst community to see if the issue or a similar issue has been reported that would help with analysis.
  • Team collaboration for cross learning

Required skills:

  • SQL
  • Data warehousing Concepts
  • XML, JSON, HTML5
  • CSS, HTML, Java Scripting
  • Working with Rest/SOAP APIs
  • Good Communication/Presentation Skills

Preferred Qualifications:

  • MongoDB
  • Reporting Tool
  • Log Minning
  • Basic knowledge of browser developer tools
  • Basic knowledge of programming languages
  • Familiar with JIRA for project tracking


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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