Algemene informatie

Land
Filipijnen
Stad
Manilla
Vacature ID:
42231
Afdeling
SaaS
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Beschrijving & Vereisten

Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Business Intelligence Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned product and basic knowledge of operating environments. Operates under general supervision. Typically reports to the Manager, Support Operations.  


A Day in The Life Typically Includes:

  • Analyzing customer’s Business Intelligence product configuration & troubleshooting issues with deep analysis of data architecture, modeling, reporting and dashboards.
  • Troubleshooting Star schema and Snowflake design models with a deep understanding of Data Warehousing concepts.
  • Resolving data modeling issues for Birst customers.
  • Troubleshooting and resolving complex SQL scripting issues.
  • Troubleshooting application and database event logs, system Backup & Recovery, application Load balancing/clustering
  • Coordinating with internal product and hosting teams to ensure timely resolution of customer issues.
Required skills:

  • Bachelor’s degree, preferably in computer science.
  • Excellent analytical & logical problem-solving skills required.
  • Outstanding written and verbal communication skills, the ability to manage conflict, and scheduling flexibility
  • Prior experience of working in a technical support environment is preferred.


Preferred Qualifications: 

  • 2+ years of experience with one or more Business Intelligence tools like Microstrategy, Business Objects, Cognos, OBIEE and QlikView.
  • 2+ years of experience in SQL with common RDBMS like SQL Server, Oracle, Teradata, MySQL, Postgres etc.
  • Ability to write and debug complex SQL
  • Exposure to data modeling for data warehousing- star, snowflake schema designs
  • Exposure to ETL, Data Integration tools like Informatica, Microsoft SSIS, Data Stage, Data Integrator, etc. is a plus.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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