Infor

We are looking for a highly motivated person who will provide scalable services to customers including but not limited to - onboarding, answer customer requests, and promote customers to become references…

A Day in The Life Typically Includes:

• Guide Infor customers to maximize their software investment in a 1 to many group settings.
• Provide attention to customers, minimizing disruptions and maximizing software use for better business outcomes.
• Present live and recorded webinars to enhance customer experience.
• Spot risks to customer goals and create plans to address them.
• Cultivate customer advocates who provide references.
• Support the customer lifecycle with onboarding, adoption workshops, proactive outreach, and regular health reports. Provide updates on customer progress and perform benchmarking as needed.
• Continuous improvement on materials, ways to deliver this to customers and the creation of media for our customers.

Basic Qualifications:

• Experience working with ERP, Cloud, or SaaS companies and software.
• Experience working in a customer management role providing support.
• Full proficiency in English.

Preferred Qualifications:

•      Experience working in a role managing multiple client/customer relationships.

Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México (hybrid role – 3 days per week in the office).