Infor

You will work closely with IBM I Cloud Customers, Vendors, Partners, Project Managers and Cloud Ops Tech Leads on implementation projects and guide them to ensure smooth transition to INFOR IBM I Cloud Solutions offered by Infor & Fresche or Service Express.

In this position you are responsible to

1. 1.       Work with Pre-Sales teams on the Cloud Solutions and scope of Cloud Ops team in INFOR IBM I Cloud
2. 2.       Work with development teams on the new release certifications
3. 3.       Work with ISO team vulnerabilities and remediations

You will also guide team on 

Cloud/Hosted customers on IBM I (AS400) in 24x7 model in major areas like OS400 (operating system 400) administration, technical administration of three ERP applications (LX, System21 and XA), upgrades (H/W and S/W) and migrations (H/W and S/W).

In addition to the above major functions, you must have.

1. 1.       Strong ERP applications (LX, System21 and XA) knowledge and troubleshooting skills
2. 2.       Knowledge about Infor OS and integrating with ERP applications (LX, System21 and XA)
3. 3.       Strong communication skills (spoken & written)
4. 4.       Experience in collaboration with customers & vendors (onshore & offshore)
5. 5.       Managing tough situations like P1 calls

A Day in The Life Typically Includes:

You will  

1. Understand the challenges that IBM I Cloud Customers are facing while migrating from on-prem to cloud & define migration strategies/solutions.
2. Drive Sales to Cloud Services transition calls along with assigned Infor Cloud Ops Tech Project Lead
3. Conduct daily SCRUM calls to review the Cloud migration & upgrade projects status and guide Tech Project Leads on any roadblocks
4. Be part of implementation cadence calls and drive the implementations in right direction
5. Work with hosting services teams to ensure network, infrastructure and tools are provisioned as per entitlement
6. Guide project managers on the tasks involved in the migration strategy/solution and help in creating right project plan
7. Design and develop disaster recovery solutions and test during the project phase
8. Helps in troubleshooting issues in different operational projects like - Disaster recovery tests, patch management (Operating System & ERP application) and data refresh from source to target environment (production to test).
9. Identify implementation phase improvement areas and work with project leads & managers on implementing improvements