Infor

We are looking for a proactive and technically skilled Product Support Analyst to join our team. This role focuses on providing exceptional software support for PLM for Process solutions, ensuring timely issue resolution, and delivering a seamless customer experience. The ideal candidate is analytical, customer-focused, and thrives in a fast-paced, global support environment.

A Day In a Life:

• Deliver expert-level software support for PLM for Process applications.
• Perform in-depth troubleshooting and root cause analysis of technical issues.
• Recommend and implement effective solutions or workarounds.
• Collaborate with cross-functional teams to resolve complex problems.
• Manage customer interactions with professionalism and empathy.
• Participate in virtual meetings and support sessions via Zoom or similar platforms.
• Document issues, resolutions, and best practices in internal knowledge bases.

What You Will Need:

• Strong background in software support, preferably with ERP systems for global external clients.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Excellent communication skills with the confidence to engage with international stakeholders.
• Ability to work independently and manage multiple priorities.

What Will Put You Ahead:

• Recognized achiever with awards or honors in academics or professional settings.
• Technically savvy with a passion for problem-solving.
• Experience in debugging, reading code logic, and understanding system workflows.
• Proficiency in SQL and familiarity with ticketing tools (e.g., ServiceNow, Jira, Zendesk).
• A collaborative mindset and a drive for continuous learning.