Product Support Analyst - - 17658

General information

Country

Philippines

City

Manila

Job ID

45501

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

We are looking for a proactive and technically skilled Product Support Analyst to join our team. This role focuses on providing exceptional software support for PLM for Process solutions, ensuring timely issue resolution, and delivering a seamless customer experience. The ideal candidate is analytical, customer-focused, and thrives in a fast-paced, global support environment.

A Day In a Life:

Deliver expert-level software support for PLM for Process applications.
Perform in-depth troubleshooting and root cause analysis of technical issues.
Recommend and implement effective solutions or workarounds.
Collaborate with cross-functional teams to resolve complex problems.
Manage customer interactions with professionalism and empathy.
Participate in virtual meetings and support sessions via Zoom or similar platforms.
Document issues, resolutions, and best practices in internal knowledge bases.

What You Will Need:

Strong background in software support, preferably with ERP systems for global external clients.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Excellent communication skills with the confidence to engage with international stakeholders.
Ability to work independently and manage multiple priorities.

What Will Put You Ahead:

Recognized achiever with awards or honors in academics or professional settings.
Technically savvy with a passion for problem-solving.
Experience in debugging, reading code logic, and understanding system workflows.
Proficiency in SQL and familiarity with ticketing tools (e.g., ServiceNow, Jira, Zendesk).
A collaborative mindset and a drive for continuous learning.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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