Obecné informace

Země
印度
Stát
Telangana
Město
Hyderabad
Číslo pozice
41755
Oddělení
Development

Popis pozice a požadavky

Summary:

We are looking for a talented technical support analyst who is skilled in capturing, communicating and owning what is most important in cloud enablement of business applications that helps in automation of infrastructure and tenant provisioning. The technical support analyst in this position should have the ability to analyze reported issues, identify the technical low-level details, and engage with the customers and development team to get the issues resolved. The resource should have good exposure to technologies used for web bases applications, integrations, cloud solutions, and should able to work well both in team environment and independently.

Education & Work Experience:

  • Bachelors or Master’s degree from Computer Science or Information Technology.
  • Having 2-6 years of work experience as a technical support.

Responsibilities:

  • Experience with all phases of SDLC.
  • Monitor and analyze support issues and gather the low-level details.
  • Engage with the customers to troubleshoot reported issues.
  • Engage with the development team on customer reported issues and keep customers up to date on the issue status.
  • Should interact effectively within the team and other integrated product development team.
  • Stay up to date with the new product features and their technical details.
  • Prepare knowledge base articles for frequently reported issues.
  • Willingness to take-up time-critical tasks and also provides consistent update on the progress.

Required Skill Sets:

  • Exposure to full stack application development technologies.
  • Hands on experience with SQL, Web Services, HTML, XML, and JSON.
  • Exposure to AWS technologies is an advantage.
  • Hands on experience with logging solutions like SumoLogic, Splunk, or Logstash.
  • Understanding of defect tracking system and change control procedures.
  • Very good at writing and communication skills.
  • Exposure in web based application architecture is an advantage.


O společnosti Infor

Infor je světovým lídrem v oblasti vývoje cloudového softwaru pro společnosti působící ve specifických průmyslových a dalších oblastech. Infor vytváří kompletní sady aplikací v cloudu a efektivně nasazuje technologie, které kladou uživatelský zážitek na první místo, využívá data science a snadno se integruje do stávajících systémů. Více než 60 000 organizací po celém světě spoléhá na Infor, aby pomohly překonat změny na globálních trzích a dosáhly digitální transformace na úrovni celé firmy.. 
Další informace naleznete na adrese www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.