Infor

Summary:

We are looking for a talented technical support analyst who is skilled in capturing, communicating and owning what is most important in cloud enablement of business applications that helps in automation of infrastructure and tenant provisioning. The technical support analyst in this position should have the ability to analyze reported issues, identify the technical low-level details, and engage with the customers and development team to get the issues resolved. The resource should have good exposure to technologies used for web bases applications, integrations, cloud solutions, and should able to work well both in team environment and independently.

Education & Work Experience:

• Bachelors or Master’s degree from Computer Science or Information Technology.
• Having 2-6 years of work experience as a technical support.

Responsibilities:

• Experience with all phases of SDLC.
• Monitor and analyze support issues and gather the low-level details.
• Engage with the customers to troubleshoot reported issues.
• Engage with the development team on customer reported issues and keep customers up to date on the issue status.
• Should interact effectively within the team and other integrated product development team.
• Stay up to date with the new product features and their technical details.
• Prepare knowledge base articles for frequently reported issues.
• Willingness to take-up time-critical tasks and also provides consistent update on the progress.

Required Skill Sets:

• Exposure to full stack application development technologies.
• Hands on experience with SQL, Web Services, HTML, XML, and JSON.
• Exposure to AWS technologies is an advantage.
• Hands on experience with logging solutions like SumoLogic, Splunk, or Logstash.

• Understanding of defect tracking system and change control procedures.
• Very good at writing and communication skills.
• Exposure in web based application architecture is an advantage.