General information

Country
United States
City
Remote Location
Job ID
42238
Department
SaaS

Description & Requirements

Infor Customer Success Managers (CSMs) provide Infor customers with dedicated resources that will guide and help customers achieve maximum value from their Infor investment. Infor CSMs bring micro-vertical expertise and an understanding of the customer’s challenges and how Infor technology can help the customer meet their business goals. The CSMs fosters a dynamic and strategic relationship between Infor and the customer. Infor CSMs are committed to a long term and dedicated partnership to drive continued success. Through close collaboration, CSMs provide continuous attention in order to proactively minimize disruption, maximize the existing software adoption and utilization, and achieve strategic business outcomes.


A Day in The Life Typically Includes:  

  • Evangelize capabilities of Infor applications including Best Practices and Optimization
  • Focus on Infor Compass customers, Hospitality and other industries.
  • Effectively network and expand relationships with the senior business sponsors in order to understand and execute against customer’s business goals and objectives.
  • Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.
  • Customer retention including supporting the renewal process
  • Proactively work with internal resources to resolve Application and Operations issues through Infor Concierge and Infor Cloud Operations
  • Schedule regular meetings with customers to understand ongoing challenges and advise on corrective action and setting up Executive Business Reviews to revisit customer’s business goals

Basic Qualifications

  • Experience working in a Customer Success, Service or support capacity within the software or high-tech industry, SaaS 
  • Experience managing customer issues
  • Experience in the following areas: Project management or implementation management experience in the software industry
  • Experience engaging in multiple initiatives simultaneously, prioritizing tasks and making effective decisions under pressure

Preferred Qualifications: 

  • Experience working with complex global organizations
  • Hospitality industry. Broad knowledge of other industries
  • Experience responding quickly to changing demands
  • Matrix management environment experience
US Remote (Dallas, TX/St. Paul, MN/Alpharetta, GA) 


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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