Infor

This Business Analyst role serves as a crucial link between technical development, QA, UAT and business stakeholders. Their primary responsibility is to analyze business processes, identify opportunities for improvement, and translate business requirements into system solutions.

A Day in The Life Typically Includes:

• Work closely with stakeholders to elicit, analyze, validate, and document business requirements for software projects.
• Conduct interviews, workshops, and requirement gathering sessions to understand the needs of various stakeholders.
• Create comprehensive documentation such as business requirements documents, functional specifications, use cases, user stories, and current/future process flow diagrams.
• Analyze and prioritize requirements, considering factors such as business value, feasibility, and impact on existing systems or processes.
• Identify dependencies and potential risks associated with requirements.
• Collaborate with architects, developers, and designers to design solutions that meet business needs while adhering to technical constraints.
• Ensure that the proposed solutions align with the organization's goals and strategic objectives.

Basic Qualifications:

• Experience as a Business Analyst and working with a customer support organization.
• Understanding of business process management and reengineering focusing on process improvements
• Experience in facilitating workshops and leading cross-functional teams.
• Experience investigating, proactively researching solutions, and proposing unique options
• Experience with ServiceNow platform (Case, Incident), Service Catalog and HR Modules as well as in application reporting tools.
• Knowledge of agile methodologies and a user-centric approach to process design and implementation.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Preferred Qualifications:

• Experience implementing AI solutions that improve business outcomes.
• Experience in business process architecture or strategic planning roles.
• Familiarity with configuring and maintenance of enterprise software.
• Experience with Jira application,
• Experience with process flow building tools (e.g. Lucidchart, Visio, or process flow builder in PowerPoint).
• Experience leading Agile Ceremony Sessions and can act as a SCRUM Master.