基本信息

国家
Filipíny
城市
达义市
职位编号
43383
部门
Infor Consulting Services
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

Infor Managed Services (IMS) Service Desk team offers our customers a digital hub that leverages innovative technical solutions to streamline transactional work, allowing us to dedicate more time to addressing our customers' significant challenges.

Required Skills
What You Will Need:
  • A recent graduate or with up to 1 year of experience, holding a degree in Information Technology, Computer Science, Accountancy, Finance, Industrial Engineering, or a related field.
  • Proficient in English with outstanding communication, presentation, organizational, and planning skills.
  • A proactive attitude with strong analytical skills and a passion for learning and growth.
  • Ability to manage various tasks simultaneously and prioritize them efficiently.
  • Excellent customer service orientation.
  • Open to working rotational shifts, including US, EMEA, and APAC shifts.
  • Open to working on weekends, rest days, and holidays.

A Day In The Life Typically Includes
  • As an IMS Service Desk consultant for Infor ERP Products, the candidate will be required to perform the following:
- Work as an integral part of the Global IMS delivery team, recommending innovations and process improvements to enhance overall efficiency.
- Handle service requests while maintaining communication with customers.
- Manage ticket catch and dispatch, collaborating directly with various consultants within the organization and with customers, when needed, to understand the issues and ensure timely case assignment, and meet Service Level Agreement.
- Support basic analysis and remediation of monitoring alerts.
- Follow established best practices and standards in service delivery, under supervision.
- Leverage available tools and work instructions to identify problems, investigate causes, and recommend solutions to address common failures.
- Assist in the development and maintenance of processes documentation, work instructions, and alert remediation steps.
- Maintain and expand knowledge and expertise related to Infor products and applications, customer accounts, processes, and the applications that support these processes.
- Being flexible and available to work rotating shifts (APAC, EMEA, US shifts), including weekends and holidays, as required.


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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