基本信息

国家
Mexiko
城市
墨西哥城
职位编号
44014
部门
Customer Support
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

As a Product Support Analyst at Infor, you will serve as a key member of the customer support team, providing technical assistance and solutions to users of Infor software products. You will troubleshoot product issues, ensure timely resolution of customer inquiries, and collaborate with cross-functional teams including development, QA, and product management to deliver a world-class support experience.


A Day In The Life Typically Includes: 

  • Use of analytical and problem-solving skills to investigate and resolve customer issues reported though a ticketing system.
  • Deploy and configure middleware infrastructure such as  Apache, WebLogic and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle and SQL Server to replicate customer issues as needed.
  • Support entire product including Time & Attendance, Scheduling and Cognos and wide variety of issues ranging from application issues, installation/configuration and performance-related issues.
  • Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
  • Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
  • Ability to work on call on a rotational basis.
  • Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.


Basic Qualifications:

  • Experience working with Java and SQL with SQL as well as relational database systems.
  • Experience working with object-oriented programming.
  • Experience working flexible hours.
  • Experience working with middleware infrastructure technology such as Wildfly, Apache  WebLogic and WebSphere, AWS,  Aurora , PostgreSQL, Eclipse IDE, setup and remote debugged java code as necessary.
  • Groovy and JavaScript experience.


Preferred Qualifications:

  • Experience with ITIL practices and support frameworks.
  • Multilingual capabilities including proficiency in English.
Location: Hybrid work - 3 days a week in office.


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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