Infor

The CPQ (Configure, Price, Quote) technical support representative will work with customers to identify and resolve technical support cases covering North America, Central America, and South America.

A Day in The Life Typically Includes:

• Both functional and technical support for the Infor CPQ product line.
• Investigate complex questions or issues by creating new testing examples.
• Create new knowledge base articles to capture common questions or issues.
• Enhance existing knowledge base articles.
• Serve as primary support liaison between the Infor CPQ business unit and the customers.
• Continuous self-study to improve product/technical knowledge.

Basic Qualifications:

• Experience with technical support of cloud applications.
• Experience working in a technical support role with cloud applications experience.
• Written and spoken English language skills.
• Knowledge of Microsoft SQL.
• Experience debugging with various browser tools.

Preferred Qualifications:

• Experience with Configure Price Quote application(s).
• Experience working with manufacturing processes.
• Experience working with customers throughout a sales process.
• Experience working with CAD systems.

Location:  Mexico City, Mexico:  Hybrid role:  3 days in office and 2 days working from home/remote. 

Free parking is provided on site for employees.