Algemene informatie

Land
Mexico
Stad
Mexico City
Vacature ID:
44933
Afdeling
Customer Support
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Beschrijving & Vereisten

The CPQ (Configure, Price, Quote) technical support representative will work with customers to identify and resolve technical support cases covering North America, Central America, and South America.


A Day in The Life Typically Includes:

  • Both functional and technical support for the Infor CPQ product line.
  • Investigate complex questions or issues by creating new testing examples.
  • Create new knowledge base articles to capture common questions or issues.
  • Enhance existing knowledge base articles.
  • Serve as primary support liaison between the Infor CPQ business unit and the customers.
  • Continuous self-study to improve product/technical knowledge.

Basic Qualifications:

  • Experience with technical support of cloud applications.
  • Experience working in a technical support role with cloud applications experience.
  • Written and spoken English language skills.
  • Knowledge of Microsoft SQL.
  • Experience debugging with various browser tools.

Preferred Qualifications:

  • Experience with Configure Price Quote application(s).
  • Experience working with manufacturing processes.
  • Experience working with customers throughout a sales process.
  • Experience working with CAD systems.

Location:  Mexico City, Mexico:  Hybrid role:  3 days in office and 2 days working from home/remote. 

Free parking is provided on site for employees.




About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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