General information

Country
Philippines
City
Taguig City
Job ID
43502
Department
Information Technology
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
On-site

Description & Requirements

A Senior IT Support Specialist will be part of Global Service Desk, providing Tier 0 to Tier 2 technical support assistance and troubleshooting to Infor professionals. Support will be provided remotely via voice and/or email. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and, in general a contribution to the successful use of Information Technology Services within the company.

What You Will Need?
Required skills:
  • Expert technical knowledge of concepts and principles in respective industry or discipline.
  • In-depth understanding of different technology related to the services to be supported (Windows and Mac OS troubleshooting; Exchange Administration; Office365; Active Directory; MS Azure; File Share Administration; Network Connectivity and VPN troubleshooting; Virus/Malware Remediation; Mobile Device Management)
  • Strong interpersonal skills must be able to interact with personnel in multiple business roles across the globe
  • Ability to bring up new technology, ability to learn and utilize with minimal training.
  • Excellent English verbal and written communication skills.
  • Problem solving and analytical skills.
  • Project management skills
  • Experience in Vendor Management.
  • Experience on ITIL framework specifically Incident management, change management and problem management
  • Ability to work in a hybrid work set-up and in shifting schedule.
What Will Put You Ahead?
Preferred Qualifications:
  • Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems or a related field.
  • Knowledge in scripting (PowerShell etc.)
  • Industry certifications related to technology supported
  • ITIL or Project management certifications
  • Familiarity with Cloud Computing (AWS, Azure)

A Day in The Life Typically Includes:
  • Office-based providing remote support
  • Able to lead projects within various functional areas of IT
  • Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
  • Drive use of systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs. 
  • Able to lead analysis of root causes and research appropriate references (people/materials).
  • Provide quality answers and follow-up to customers in a timely manner.
  • Coordination with vendors in the troubleshooting and resolution of incidents.
  • Able to lead analysis and repair of software, hardware and/or business applications incidents.
  • Able to drive/lead analysis of software, hardware and business applications functionalities and issues.
  • Able to drive/lead troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users. 
  • Requires coverage during standard operating hours as well an on-call support if needed.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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