Información general

País
Filipinas
Ciudad
Taguig City
ID vacante
43502
Departamento
Information Technology
Experiencia laboral
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
On-site

Descripción y Requisitos

A Senior IT Support Specialist will be part of Global Service Desk, providing Tier 0 to Tier 2 technical support assistance and troubleshooting to Infor professionals. Support will be provided remotely via voice and/or email. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and, in general a contribution to the successful use of Information Technology Services within the company.

What You Will Need?
Required skills:
  • Expert technical knowledge of concepts and principles in respective industry or discipline.
  • In-depth understanding of different technology related to the services to be supported (Windows and Mac OS troubleshooting; Exchange Administration; Office365; Active Directory; MS Azure; File Share Administration; Network Connectivity and VPN troubleshooting; Virus/Malware Remediation; Mobile Device Management)
  • Strong interpersonal skills must be able to interact with personnel in multiple business roles across the globe
  • Ability to bring up new technology, ability to learn and utilize with minimal training.
  • Excellent English verbal and written communication skills.
  • Problem solving and analytical skills.
  • Project management skills
  • Experience in Vendor Management.
  • Experience on ITIL framework specifically Incident management, change management and problem management
  • Ability to work in a hybrid work set-up and in shifting schedule.
What Will Put You Ahead?
Preferred Qualifications:
  • Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems or a related field.
  • Knowledge in scripting (PowerShell etc.)
  • Industry certifications related to technology supported
  • ITIL or Project management certifications
  • Familiarity with Cloud Computing (AWS, Azure)

A Day in The Life Typically Includes:
  • Office-based providing remote support
  • Able to lead projects within various functional areas of IT
  • Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
  • Drive use of systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs. 
  • Able to lead analysis of root causes and research appropriate references (people/materials).
  • Provide quality answers and follow-up to customers in a timely manner.
  • Coordination with vendors in the troubleshooting and resolution of incidents.
  • Able to lead analysis and repair of software, hardware and/or business applications incidents.
  • Able to drive/lead analysis of software, hardware and business applications functionalities and issues.
  • Able to drive/lead troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users. 
  • Requires coverage during standard operating hours as well an on-call support if needed.

Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
Para más información, visita www.infor.com 

Nuestros Valores

En Infor, nos esforzamos por lograr un entorno que se base en nuestra filosofía MBM™ y ocho Principios Fundamentales: Integridad, Administración y Cumplimiento, Transformación, Espíritu Empresarial basado en principios, Conocimiento, Humildad, Respeto y Autorrealización. El aumento de nuestra diversidad es importante para reflejar nuestros mercados, clientes, socios y comunidades a las que servimos ahora y en el futuro.br>

Tenemos un compromiso implacable con una cultura basada en una filosofía empresarial denominada Principle Based Management™ (PBM™). De acuerdo con estos principios, permite que florezca una sociedad libre y abierta, PBM™ prepara a las personas para innovar, mejorar y transformar mientras fomenta una organización saludable y en crecimiento que crea valor a largo plazo para sus clientes y simpatizantes y satisfacción para sus empleados.div>

Infor es un empleador que ofrece igualdad de oportunidades. Estamos comprometidos a crear un ambiente de trabajo diverso e inclusivo. Infor no discrimina a los candidatos o empleados por su sexo, raza, género, identidad, discapacidad, edad, orientación sexual, religión, origen nacional, condición de veterano o cualquier otra condición protegida por la ley.

En Infor valoramos tu privacidad por eso creamos una política que puedes leer read here.

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