General information

Country
United States
City
Dallas
Job ID
43908
Department
Education
Experience Level
EXECUTIVE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

The Vice President Customer Education will be responsible for the comprehensive development and execution of a customer education strategy that not only supports Infor’s broader business objectives, but also directly impact revenue growth, customer success, and operational efficiency.

The ideal candidate will have experience in customer education within a SaaS / Cloud environment, having managed large teams; as well as a strong command over financial management, strategic planning, and performance-driven execution. 

A day in the life includes:
  • Define, implement, and execute the customer education strategy, taking full ownership of the P&L for the customer education business.
  • Work closely with Sales, professional services, and other business units to identify opportunities for cross-selling and upselling education offerings.
  • Partner with the Customer Advisory Board, Customer Success, and Sales teams to understand evolving customer needs and success criteria.
  • Be a key stakeholder in Infor U, guiding curriculum development priorities, learning paths, and delivery modalities. 
  • Provide regular financial analysis, reporting, and forecasting for the customer education business. Develop and refine pricing strategies.
  • Lead, mentor, and grow a high-performing team of customer education professionals, including program managers, delivery managers, instructors, and learning salespeople. 
  • Actively monitor key performance indicators (KPIs), including customer adoption, course completion rates, satisfaction levels, and financial performance.

Basic Qualifications:
  • Experience leader in education, training, or customer education within a high-growth SaaS environment.
  • Experience managing P&L, forecasting, and driving revenue generation strategies. Deep understanding of pricing models, bundling, and free-to-fee strategies to optimize revenue streams. 
  • Experience of adult learning principles, learning technologies and best practices in the design, development, and delivery of education programs.
  • Experience in strategic planning, team leadership, and cross-functional collaboration. Strong process orientation and ability to balance financial goals with operational excellence.
  • Experience in engaging and influencing senior executives, cross-functional teams, and customers. Deliver impactful presentations.
  • Be highly analytical with a track record of using data to drive financial and operational improvements. 

Preferred Qualifications:
  • Experience in leveraging business intelligence tools to inform strategic decisions.
  • Experienced in automation tools to enhance educational delivery, operational efficiency, and financial performance.


Location: US Remote (Dallas, TX, Alpharetta, GA)


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify.  Please visit this website for additional information.

E-Verify Illinois: Click here, aquí, or tu.

Back to job list