Información general

País
Estados Unidos
Ciudad
New York
ID vacante
43908
Departamento
Education
Experiencia laboral
EXECUTIVE
Employment Status
FULL_TIME
Workplace Type
Remote

Descripción y Requisitos

The Vice President Customer Education will be responsible for the comprehensive development and execution of a customer education strategy that not only supports Infor’s broader business objectives but also directly impacts revenue growth, customer success, and operational efficiency. This executive will own the financial aspects of the customer education function, including managing a P&L, driving bookings, and optimizing pricing strategies to maximize revenue.
The ideal candidate will have expertise in customer education within a SaaS / Cloud environment, having managed large teams; as well as a strong command over financial management, strategic planning, and performance-driven execution. 

A day in the life includes:

  • Strategic Leadership & Financial Ownership: Define, implement, and execute the customer education strategy, taking full ownership of the P&L for the customer education business.
  • Revenue Growth & Optimization: Work closely with Sales, GPS, and other business units to identify opportunities for cross-selling and upselling education offerings.
  • Customer-Centric Focus: Partner with the Customer Advisory Board, Customer Success, and Sales teams to understand evolving customer needs and success criteria.
  • Curriculum & Stakeholder Influence: Be a key stakeholder in Infor U, guiding curriculum development priorities, learning paths, and delivery modalities. 
  • Financial Management & Revenue Forecasting: Provide regular financial analysis, reporting, and forecasting for the customer education business. Develop and refine pricing strategies.
  • Team Leadership & Talent Development: Lead, mentor, and grow a high-performing team of customer education professionals, including program managers, delivery managers, instructors, and learning salespeople. 
  • Driving Continuous Improvement & Financial Performance: Actively monitor key performance indicators (KPIs), including customer adoption, course completion rates, satisfaction levels, and financial performance.
Basic Qualifications:

  • Experience leader in education, training, or customer education within a high-growth SaaS environment, 
  • Experience managing P&L, forecasting, and driving revenue generation strategies. Deep understanding of pricing models, bundling, and free-to-fee strategies to optimize revenue streams. 
  • Knowledge of adult learning principles, learning technologies and best practices in the design, development, and delivery of education programs.
  • Experience in strategic planning, team leadership, and cross-functional collaboration. Strong process orientation and ability to balance financial goals with operational excellence.
  • Experience in engaging and influencing senior executives, cross-functional teams, and customers. Deliver impactful presentations.
  • Highly analytical and results-focused with a track record of using data to drive financial and operational improvements. Expertise in leveraging business intelligence tools to inform strategic decisions.
  • Experienced in automation tools to enhance educational delivery, operational efficiency, and financial performance.
Location: US Remote (Dallas, TX, Alpharetta, GA)


Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
Para más información, visita www.infor.com 

Nuestros Valores

En Infor, nos esforzamos por lograr un entorno que se base en nuestra filosofía MBM™ y ocho Principios Fundamentales: Integridad, Administración y Cumplimiento, Transformación, Espíritu Empresarial basado en principios, Conocimiento, Humildad, Respeto y Autorrealización. El aumento de nuestra diversidad es importante para reflejar nuestros mercados, clientes, socios y comunidades a las que servimos ahora y en el futuro.br>

Tenemos un compromiso implacable con una cultura basada en una filosofía empresarial denominada Principle Based Management™ (PBM™). De acuerdo con estos principios, permite que florezca una sociedad libre y abierta, PBM™ prepara a las personas para innovar, mejorar y transformar mientras fomenta una organización saludable y en crecimiento que crea valor a largo plazo para sus clientes y simpatizantes y satisfacción para sus empleados.div>

Infor es un empleador que ofrece igualdad de oportunidades. Estamos comprometidos a crear un ambiente de trabajo diverso e inclusivo. Infor no discrimina a los candidatos o empleados por su sexo, raza, género, identidad, discapacidad, edad, orientación sexual, religión, origen nacional, condición de veterano o cualquier otra condición protegida por la ley.

En Infor valoramos tu privacidad por eso creamos una política que puedes leer read here.

This employer uses E-Verify.  Please visit this website for additional information.

E-Verify Illinois: Click here, aquí, or tu.

Volver a la lista de empleo