Manager, Customer Success - - 15791

Allmän information

Land

Storbritannien

Stad

remote

Jobb-ID

42631

Avdelning

SaaS

Arbetslivserfarenhet

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Remote

Beskrivning och krav

Due to organic growth, Infor’s International Customer Success organisation is recruiting a Manager, Customer Success for the Cross Regional Team. This pivotal role will focus on building and delivering scalable solutions for a low to medium touch customer base across multiple industries and territories.

This strategic and hands-on leader will manage a high-performing team to drive customer satisfaction, retention, and growth, as well as developing and enabling a talented team of Customer Success Executives. Reporting to the VP of Customer Success for the International region, you will support the advanced roll-out of the Infor Carefor Success (managed service) offering, including building and maturing deliverables, processes, and team excellence.

Key Responsibilities:

Develop Scalable Strategies: Create and implement scalable and efficient customer success strategies to manage a high volume of cross-regional accounts, ensuring customer satisfaction, retention, and growth.
Lead a High-Performing Team: Mentor and develop a team of emerging talent, fostering a culture of continuous learning, innovation, and excellence in Customer Success roles.
Collaborate Across Functions: Work closely with senior leadership and cross-functional teams to align customer success initiatives that align with strategic business objectives and drive mutual benefit to our customers.
Data-Driven Insights: Utilize customer success metrics and analytics to drive insights, identify trends, and make informed decisions to enhance customer engagement and value delivery.
Innovate and Improve Processes: Continuously seek process improvements and innovative solutions to enhance customer engagement and achieve optimal results.
Customer Relationship Management: Act as a trusted advisor & sponsor to customers, understanding their needs and providing proactive support to maximize success with our products and services.
Effective Onboarding and Training: Ensure effective onboarding and training programs for new customers, enabling them to quickly realize value and achieve their goals.
Feedback and Adaptation: Gather feedback from customers and the team to refine processes, tools, and strategies, ensuring continuous improvement and adaptation to changing needs.
Align with Company Vision: Maintain strong alignment with local leadership teams in line with Infor’s company vision, mission, and objectives.

Qualifications & Skills:

Leadership and Mentoring: Strong leadership skills with experience in mentoring junior professionals and fostering their development towards successful careers in Customer Success.
Sector Experience: Proven experience in a customer success (or related) role in a diverse, multi-regional context.
Communication and Relationship Building: Excellent communication and interpersonal skills, capable of building strong relationships with customers and internal stakeholders, including C-Suite.
Strategic Thinking and Adaptability: Strategic thinker with a customer-centric mindset and the ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.
Change Management: Demonstrated ability to lead change management initiatives, focusing on the big picture while managing detailed execution.
Proficiency in Tools: Proficiency in customer success software and tools, with a data-driven approach to decision-making.

This role offers a unique opportunity to make a significant impact on our Customer Success initiatives while developing and mentoring the next generation of talent. If you are passionate about customer success and have the skills and experience to drive excellence in a diverse region, we would love to hear from you.

Om Infor

Infor är en global ledare inom molnbaserade programvaruprodukter för företag på branschspecifika marknader. Infor bygger kompletta branschsviter i molnet och distribuerar effektivt teknik som sätter användarupplevelsen främst, utnyttjar datavetenskap och enkelt integreras i befintliga system. Över 60 000 organisationer världen över förlitar sig på Infor för att övervinna marknadsstörningar och uppnå digital omvandling i hela verksamheten.nbsp;

För mer information besök www.infor.com

Våra värderingar

På Infor strävar vi efter en miljö som bygger på en affärsfilosofi som Principle Based Management™ (PBM™) och åtta vägledande principer: integritet, förvaltarskap och efterlevnad, transformation, principiellt entreprenörskap, kunskap, ödmjukhet, respekt, självförverkligande. Ökad mångfald är viktigt för att återspegla våra marknader, kunder, partners och samhällen vi tjänar i nu och i framtiden.

Vi har ett obevekligt engagemang för en kultur baserad på PBM. Informerad av de principer som tillåter ett fritt och öppet samhälle att blomstra, förbereder PBM™ individer att förnya, förbättra och omvandla samtidigt som de främjar en hälsosam, växande organisation som skapar långsiktigt värde för sina kunder och supportrar och uppfyllelse för sina anställda.

Infor är en arbetsgivare för lika möjligheter. Vi är engagerade i att skapa en mångsidig och inkluderande arbetsmiljö. Infor diskriminerar inte kandidater eller anställda på grund av kön, ras, könsidentitet, funktionshinder, ålder, sexuell läggning, religion, nationellt ursprung, veteranstatus eller någon annan skyddad status enligt lagen.

På Infor värdesätter vi din integritet, därför har vi skapat en policy som du kan här.