General information

Country
Philippines
City
Remote Location
Job ID
41883
Department
Information Technology
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

We are seeking a highly motivated and detail-oriented Development and Operations Engineer that will join our Business Solutions Delivery team. You’ll help provide operational support to our Business Solutions Delivery team that manages our enterprise applications while maintaining the backend services. You will be responsible for troubleshooting, monitoring and maintaining the backend infrastructure that supports all critical applications. You’ll work closely with the Support team to help identify and resolve all identified issues.

What You Will Need?
Basic Qualification:
• 0-3 years of DevOps experience
• Understanding of Windows Server operating system and SQL database.
• Understands IT, Development, and DevOps concepts and can utilize fundamental tools and documentation to complete basic DevOps tasks.
• Experience with Jira (Change Controls, Wiki, etc.).

What Will Put You Ahead?
Preferred Qualifications
• Experience with Microsoft System Center Orchestrator (SCORCH).
• Experience with AWS services, such as EC2, Lambda.
• Experience supporting ServiceNow and Salesforce.
• Scripting and automation using languages such as Bash, Python, or PowerShell experience.
• Understanding of Continuous Integration and Continuous Delivery (CI/CD) concepts and practices.
• Experience with networking concepts, security principles, and best practices for cloud-based architectures. 
• Experience communicating and collaborating in a cross-functional team environment.

A Day In A Life Typically Includes:
• Support Infrastructure and Operations
o Monthly: Perform Operating System (OS) updates on all production systems.
o Semiannual: Perform Pre-Production Database refresh. 

• Performance Monitoring and Health Checks
o Leverage monitoring system (SolarWinds) to identify and resolve server issues.
o PagerDuty alerts are attended to or resolved in a timely manner to avoid escalation.

• Incident Management
o Infor JIRA Change Controls and internal ticketing system incidents are responded to and updated in a timely manner to immediately resolve the issue. 
o Issues escalated by Support and Business Solutions Development teams are attended with a sense of urgency.
o Service outage is resolved within the SLA.

• Process Automation and Scripting
o Manual processes are reviewed and evaluated for potential automation.
o Automation scripts/SCORCH jobs are regularly reviewed and updated for product version compatibility.
o Collaborate with Infra, Dev and Ops team members to seek ways and opportunities for automation.

• Personal Development, Documentation, and Infrastructure Management
o Continuous knowledge improvement on related technologies by completing online courses in Tigerhall and other sources.
o Understands and embraces the Koch Principle Based Management (PBM) philosophy
o Technical skills are practiced by sharing knowledge and assisting colleagues on their issues.
o Wiki pages are being updated and new processes are documented.


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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