General information

Country
Philippines
City
Remote Location
Job ID
42624
Department
Education
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Remote

Description & Requirements

As an Education Operations Specialist, you will work with cross-functional teams to deliver appropriate learning customer care outreach and support and provide learning path solutions that have been designed to meet customer/stakeholder satisfaction.

What You Will Need?
Minimum Qualifications:
  • Presentation Skills
  • Sharepoint administration knowledge
  • Jira administration knowledge
  • LMS administration experience
  • Call center experience

A Day In A Life Typically Includes:
  • Responsible for onboarding, periodic outreach, customer consumption, drive customer sentiment, gather feedback and close the loop on customer input
  • Enabling User Administrator by creating disseminating, guiding, and training such as coordinating daily overview sessions
  • Document details of customer/stakeholder’s inquires that identify the issue, solutions, and customer satisfaction
  • Use feedback from customers/stakeholders to update and maintain an accurate Knowledge database
  • Supporting candidates for certification w/ Kryterion and Certmetrics and internal certification teams
  • Working all LMS platform related issues to include features and
  • functionality, documenting processes and reporting bugs / bug fixes, testing releases, troubleshooting by analyzing error messages, maintain issue reporting, and track other relevant data to understand the root cause of the issue. Provide step-by-step instructions to resolve the issues


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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