基本信息

国家
Filipíny
城市
远程地点
职位编号
42624
部门
Education
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Remote

描述和要求

As an Education Operations Specialist, you will work with cross-functional teams to deliver appropriate learning customer care outreach and support and provide learning path solutions that have been designed to meet customer/stakeholder satisfaction.

What You Will Need?
Minimum Qualifications:
  • Presentation Skills
  • Sharepoint administration knowledge
  • Jira administration knowledge
  • LMS administration experience
  • Call center experience

A Day In A Life Typically Includes:
  • Responsible for onboarding, periodic outreach, customer consumption, drive customer sentiment, gather feedback and close the loop on customer input
  • Enabling User Administrator by creating disseminating, guiding, and training such as coordinating daily overview sessions
  • Document details of customer/stakeholder’s inquires that identify the issue, solutions, and customer satisfaction
  • Use feedback from customers/stakeholders to update and maintain an accurate Knowledge database
  • Supporting candidates for certification w/ Kryterion and Certmetrics and internal certification teams
  • Working all LMS platform related issues to include features and
  • functionality, documenting processes and reporting bugs / bug fixes, testing releases, troubleshooting by analyzing error messages, maintain issue reporting, and track other relevant data to understand the root cause of the issue. Provide step-by-step instructions to resolve the issues


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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