General information

Country
India
State
Telangana
City
Hyderabad
Job ID
45821
Department
Customer Support

Description & Requirements

Summary: The Product Support Analyst will serve as a key Technical resource, providing support for LN ERP systems, specifically within the Logistics and Manufacturing domains. The role demands a blend of technical expertise and functional understanding to troubleshoot, analyze, and resolve customer-reported issues while ensuring smooth product functionality in real-world business scenarios.


Responsibilities: 

  • Learn and understand product functionality- with real business applications.
  • Simulate & troubleshoot reported problems on customer and internal environments/ cloud tenants.
  • To work with customers and in some cases, internal stakeholders (Development, GPS, CloudOps, IMS) to resolve reported issues. 
  • Provide technical/ functional guidance to customers
  • Foster team work within the organisation by contributing to the rest of the team.
  • Ready to work in all shifts based on Business Requirements.
Preferred Qualification:
  • 5-6 years of technical experience in ERP (LN, SAP, Oracle Apps) will be an advantage. 
  • Should have knowledge on coding, Bshell Trace Reading, debugging, CGP analysis, 
  • Awareness of Business Processes Cycles, Sales/Purchase, Production, and Warehousing modules.
Basic Qualification:
  • Bachelor's Degree in Technology/ Engineering
  • Computer Science preferred.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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