Customer Care Representative with English and German - - 15626

Algemene informatie

Land

Tsjechische Republiek

Stad

Remote Locatie

Vacature ID:

42398

Afdeling

Customer Support

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

Remote

Beschrijving & Vereisten

As a Customer Care Representative you will often find the that job differs day to day. Ideally you will be in travel distance from the office to work on site with flexibility for remote work over time. You will need to be comfortable in working within a team environment and alone. Working closely with other team members across EMEA as well as Global colleagues. The initial contract will be for 9 months with potential to extend or made permanent.

A Day in The Life Typically Includes:

Answers customer phone calls and validates entitlement to services.
Logs inbound support calls/emails, prioritizes them and collects required information.
Monitors various portals as well as mailboxes for customer Inquiries
Contact Registrations and sets temporary support extensions when and if applicable.
Routes and directs escalated calls as needed for resolution.
Responsible for language translation of inbound support calls and emails.
Required skills:
Fluent English and German capabilities both written and verbal,
Problem solving and detail-oriented with a focus on process and quality.
Well organized
Excellent communication
Customer service focused (both internal and external)

Required skills:

Fluent English and German capabilities both written and verbal,
Excellent communication
Customer service focused (both internal and external)

Preferred Qualifications:

Experience in customer service and admin type role in a team environment.
Degrees or Certifications are not Essential
Competent in using MS Office, Outlook, Teams, Word and Excel.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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