Customer Experience Manager with German (Associate position) - - 15514

基本信息

国家

ポーランド

城市

ヴロツワフ

职位编号

42258

部门

SaaS

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

Hybrid

描述和要求

A Customer Experience Manager, Associate will provide scalable services to customers including but not limited to onboarding, live webinar sessions , customer requests and proactive outreaches. The Customer Experience Manager, Associate will be part of the Customer Experience Hub (CX Hub) , a global team of Customer Experience Managers (CEMs) who works together to ensure our customers receive prompt and professional assistance whenever they need it.

As part of the Customer Experience Hub team (CX Hub):

•Infor Customer Experience Manager, Associate provides Infor customers with guidance and help them to achieve maximum value from their Infor investment in a 1 to1 or 1 to many format.

•Provide attention for customers to minimize disruption, maximize the existing software adoption and utilization, and achieve business outcomes

•Deliver LIVE and recorded webinar sessions that improve customer experience

•Create new educational content in a “How to video” or e-learning format

•Participate in active outreach activities to divulge important organizational changes which will impact customers.

A Day in The Life Typically Includes:

•Address customer queries via a shared Inbox

•Deliver and prepare Live webinars sessions

•Update systems of records such as Gainsight and Jiras

•Create new educational content

•Proactive Outreach to customers

•Adoption Workshops

•Mutual Benefit Touchpoints

•In-Tuned with capabilities of Infor applications including Best Practices

•Report on Customer Health

Basic Qualifications:

Education & Experience

• Bachelor's Degree or equivalent experience

• Minimum 2 years of customer related experience (post-sales)

Required Skills

• Excellent written/verbal communication and presentation skills

• Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously

• Ability to respond quickly to changing demands and market conditions

• Commitment to teamwork and ability to operate in a collaborative environment

• Interest in technology and ability to understand technical concepts and data

Preferred Qualifications:

• Multiple Languages. Fluent in German.

• Experience working with key technology

• Experience working with a Premium Support or Services organization to have a good working knowledge of customer management, support, & experience

• Experience with major ERPs

• Project Management experience a plus

• Proven strong communication, negotiation and influencing skill

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。

更多信息请访问www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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